1 year warranty
1. Apply to: LED strip / Silicone NEON / Full color LED or use LED strip / Silicon NEON / All products made with the mentioned materials.
2. During the warranty period, within 3 months (starting from the delivery time of the order), the damaged parts or products shall be replaced free of charge , this include the round trip shipping cost of the products or parts.
3. During the warranty period, after 3 months (starting from the delivery time of the order), the damaged parts shall be replaced free of charge , excluding the round trip shipping cost of the products or parts.
4. If the warranty service is not requested for over 12 months, the warranty will be off, all damaged parts or products that require replacement /reparation shall needs user to pay all the costs for replacement/reparation including the round trip shipping cost of the products or parts.
5. All products/materials under the one year warranty period are only suitable for indoor use. The power supply must be supplied as client’s environment specific voltage specified by client. The quality problem caused by laxity use or not follow the use method of the product/materials will be not guaranteed.
6. If the material/product under the one year warranty need to be used outdoors, it must be confirmed in writing text once confirming the order; otherwise, will be not guaranteed.
7. The warranty does not cover for quality problems caused by natural disasters and human factors.
8. Our warranty does not provide Door-to-door services, If door-to-door service is required , contact our office for arrangement and the buyer must cover travel expenses (including travel expenses, accommodation fees, meals, etc.).
2 years warranty
1. Apply for: LED LAMP manual welding products.
2. During the warranty period, within 6 months (starting from the delivery time of the order), the damaged parts or products shall be replaced free of charge , this include the round trip shipping cost of the products or parts.
3. During the warranty period, after 6 months (starting from the delivery time of the order), the damaged parts shall be replaced free of charge , excluding the the round trip shipping cost of the products or parts.
4. The warranty will be off after 24months. all damaged parts/products that require replacement/reparation shall needs user to pay all the costs for replacement/reparation including the round trip shipping cost of the products or parts.
5. All products/materials under the two years warranty period are suitable for indoor & outdoor use. The power supply must be supplied as client’s environment specific voltage specified by client. The quality problem caused by laxity use or not follow the use method of the product/materials will be not guaranteed.
6. For outdoor use products, it must be confirmed in writing text once confirming order; otherwise, will be not guaranteed.
7. The warranty does not cover for quality problems caused by natural disasters and human factors.
8. Our warranty does not provide Door-to-door services, If door-to-door service is required , contact our office for arrangement and the buyer must cover travel expenses (including travel expenses, accommodation fees, meals, etc.).
3 years warranty
1. Applicable for: General LED modules supplied by branded supplier and products made with this LED modules as light source.
2. During the warranty period, within 6 months (starting from the delivery time of the order) the damaged parts or product shall be replaced free of charge , this include the round trip shipping cost of the products or parts.
3. During the warranty period, after 6 months (starting from the delivery time of the order) the damaged parts or product shall be replaced free of charge , excluding the round trip shipping cost of the products or parts.
4. The warranty will be off after 36months. all damaged parts/product that require replacement/reparation shall need user to pay all the costs for replacement/reparation including the round trip shipping cost of the products or parts.
5. All products/materials under the three years warranty period are suitable for indoor & outdoor use. The power supply must be supplied as client’s environment specific voltage specified by client. The quality problem caused by laxity use or not follow the use method of the product/materials will be not guaranteed.
6. For outdoor use products, The client must confirmed together with the environment that it’ll applied in writing text once confirming order; otherwise, will be not guaranteed.
7. The warranty does not cover for quality problems caused by natural disasters and human factors.
8. Our warranty does not provide Door-to-door services, If door-to-door service is required , contact our office for arrangement and the buyer must cover travel expenses (including travel expenses, accommodation fees, meals, etc.).
5 years warranty
1. Applicable for: LT02 series LED modules made by ZERONE and products made with LT02 series LED modules as light source.
2. During the warranty period, within 12 months (starting from the delivery time of the order), the damaged parts or new products shall be replaced free of charge , this include the round trip shipping cost of the products or parts.
3. During the warranty period, after 12 months (starting from the delivery time of the order), the damaged parts shall be replaced free of charge , excluding the round trip shipping cost of the products or parts.
4. The warranty services will be off after 60months. all damaged parts/product that require replacement/reparation shall need user to pay all the costs for replacement/reparation including the round trip shipping cost of the products or parts.
5. All products/materials under the five years warranty period are suitable for indoor & outdoor use. The power supply must be supplied as client’s environment specific voltage specified by client. The quality problem caused by laxity use or not follow the use method of the product/materials will be not guaranteed.
6. For outdoor use products, The client must confirmed together with the environment that it’ll applied in writing text once confirming order; otherwise, will be not guaranteed.
7. The warranty does not cover for quality problems caused by natural disasters and human factors.
8. Our warranty does not provide Door-to-door services, If door-to-door service is required , contact our office for arrangement and the buyer must cover travel expenses (including travel expenses, accommodation fees, meals, etc.).
The power supply warranty
1. Our power supply is supplied by Taiwan MW brand company, and the warranty period they provide are 2 years.
2. The Long-term use of the power supply shall not exceed 80% of its nominal rated power use, the warranty does not cover the mentioned if exceeded.
3. The power supply is divided into waterproof, rainproof and non-waterproof types. Depends in the environment that the product be used, it must be confirmed in writing text once confirming the order; otherwise, will be not guaranteed.
4. During the warranty period, We only cover the maintenance or replacement of the product, this does not include the freight of the product.
5. Our warranty does not provide Door-to-door services, If door-to-door service is required , contact our office for arrangement and the buyer must cover travel expenses (including travel expenses, accommodation fees, meals, etc.).
others
Materials/Products that wasn’t mentioned in the warranty policy above shall be subject to the warranty period confirmed by the order.